Role Overview

Hilton is seeking an Order Taker to join its team in Riyadh, Saudi Arabia. This full-time position is a vital part of the hotel's operations, responsible for ensuring the cleanliness and quality of all linens, towels, and other textiles used by the hotel. The role plays a key part in delivering memorable guest experiences by ensuring a continuous supply of clean linens and contributing to the overall warmth of hospitality, alongside critical administrative and coordination tasks.

Key Responsibilities

• Handle team member and guest requests by delegating them to appropriate individuals and following up to ensure department and hotel standards are met.
• Maintain the computerized Work Order System, including logging, recording, implementation, distribution, and closure of all service requests and work orders.
• Coordinate with the Floor Supervisor team to ensure vacant and ready rooms are available to the Front Office.
• Respond to all emergency calls, including monitoring the alarm system.
• Dispatch and direct appropriate personnel to locations and notify other departments and the alarm company of situations.
• Coordinate and control all office traffic.
• Present a positive, professional, and courteous image to ensure guest satisfaction.
• Maintain the brand’s high-quality standards.
• Remain calm and perform all essential functions effectively during emergency situations.
• Maintain control of guest supplies, prepare required supplies for requisitions, and handle lost and found items.

Candidate Profile

The ideal candidate will have 0-1 years of experience and demonstrate a strong commitment to quality and efficient performance within a dynamic hotel environment. This role requires an individual who can manage multiple tasks and maintain composure, especially during critical situations.

Required Qualifications and Skills

• Prior laundry or housekeeping experience.
• Physical stamina and ability to lift heavy objects.
• Attention to detail and a commitment to quality.
• Ability to work effectively in a fast-paced environment.
• Basic knowledge of laundry equipment and chemicals.

Work Environment

This full-time position is based at Hilton in Riyadh, Saudi Arabia. The role operates within a hotel setting, requiring constant interaction with various departments and a focus on maintaining high service standards and operational efficiency.

Application Information

Interested candidates for the Order Taker position are encouraged to apply. The salary for this role will be discussed directly with qualified applicants during the interview process.