Job Overview We are seeking a dynamic and results-oriented Key Account Manager with a strong IT/Technology industry background to manage and grow strategic customer accounts in Oman. The ideal candidate should have experience in B2B IT/Technology sales, account management, enterprise sales, client relationship management, and solution selling. The candidate will be responsible for managing key accounts, understanding customer technology requirements, driving account growth, and developing long-term relationships with enterprise and corporate clients. Candidates must have prior experience in the IT/Technology sector. Experience with IT Services, Software, Saa S, Cloud, Cybersecurity, ERP/CRM, BGV, Identity Verification, Compliance/KYC, HR Technology, or Digital Transformation solutions will be highly preferred. Key Responsibilities Manage and develop a portfolio of key enterprise and corporate IT accounts in Oman. Build and maintain strong relationships with IT decision-makers, business leaders, procurement teams, and senior stakeholders. Act as the primary point of contact for assigned strategic customers. Understand customers' business and technology requirements and recommend appropriate IT/software solutions. Drive account growth through upselling, cross-selling, renewals, and revenue expansion. Identify new business opportunities within existing customer accounts. Develop strategic account plans and account growth strategies. Conduct regular client meetings, business reviews, presentations, and solution discussions. Coordinate with technical, delivery, operations, and support teams to ensure successful service delivery. Manage contract renewals and identify opportunities for long-term engagements. Maintain accurate customer information, opportunities, activities, and forecasts in the CRM. Monitor account performance, revenue, customer satisfaction, and engagement. Proactively address customer concerns and ensure strong client retention. Monitor IT market trends, competitor activities, and emerging customer requirements. Prepare account reports, sales forecasts, and business development updates. Support new client acquisition within the assigned market when opportunities arise. Build strong relationships with senior-level IT and business decision-makers. Requirements Bachelor's Degree or Diploma in Information Technology, Computer Science, Business, Marketing, or a related field.1–7 years of relevant experience in IT/Technology Sales, Key Account Management, B2B Sales, Enterprise Sales, Business Development, or Client Relationship Management. Mandatory: Previous experience working in the IT/Technology industry. Experience managing enterprise or strategic customer accounts. Strong understanding of B2B IT sales and customer relationship management. Proven experience in account growth, customer retention, upselling, and cross-selling. Ability to understand customer requirements and recommend suitable technology/software solutions. Strong negotiation, presentation, communication, and stakeholder management skills. Experience using CRM systems and maintaining sales/account pipelines. Strong commercial awareness and understanding of the complete B2B sales cycle. Fluent in Arabic and English. Ability to work independently and manage multiple strategic accounts. Willingness to travel within Oman for client meetings when required. Preferred IT Industry Background Candidates from the following sectors are highly preferred:IT Services & Consulting Software / Saa SCloud Solutions Cybersecurity ERP / CRM Solutions System Integrators (SI) Managed Service Providers (MSP) Digital Transformation / Technology Solutions HR Technology / HR Solutions Background Verification (BGV) Employment Screening & Verification Identity Verification Compliance / KYC / AML Technology Solutions IT Infrastructure & Networking Enterprise Technology Solutions Preferred Skills IT Key Account Management Enterprise Account Management IT B2B Sales Technology Sales Client Relationship Management Customer Retention Account Growth Upselling & Cross-Selling Solution Selling Saa S / Software Sales Enterprise Sales Stakeholder Management Contract Negotiation & Renewals Client Acquisition CRM Management Pipeline Management Revenue Growth Strategic Account Planning Presentation & Negotiation???? Important Screening Criteria For this requirement, do not prioritize candidates who only have general sales/KAM experience. The candidate should ideally have: IT/Technology industry + B2B/Enterprise Sales + Account Management + Arabic & English + Oman/GCC exposure. A candidate with IT sales/KAM experience will be preferred over a general KAM profile even if the general KAM candidate has more years of experience.