We are looking for a motivated and customer-focused Customer Success COOP to join our team. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.

???? Key Responsibilities

Assist the Customer Success team with day-to-day administrative tasks and account maintenance Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs) Respond to basic customer inquiries and route complex issues to the appropriate team members Monitor customer health metrics and flag accounts that may need proactive outreach Assist in updating and maintaining customer records in our CRM system (e.g., Hub Spot) Help gather and organize customer feedback to share with the Product and Sales teams Visit clients and maintain close relationships

Requirements

???? Experience:

Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields) Excellent written and verbal communication skills in Arabic and English Strong organizational skills and an eye for detail A natural problem-solver with a positive, client-first mindset Comfortable learning new software and navigating basic tech platforms

???? Bonus Requirements (Nice-to-Have)

Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry

???? Soft Skills:

Exceptional problem-solving skills with the ability to work independently Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences A proactive, detail-oriented, and self-motivated work ethic

Benefits

???? Impact that Matters - Build products that shape the future of cybersecurity and protect organizations globally.

???? Continuous Growth - Access to certifications, trainings, and opportunities to sharpen your expertise.

???? Ownership Mindset - Benefit from our benefits program and grow with COGNNA's success.

???? Culture of Trust - We empower talent, encourage ownership, and celebrate real outcomes.

???? On-Site Collaboration - Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.