Overview of the Role

Arij Tower Hotel Services Company is seeking a Waiter/Waitress to join its team in Jeddah, in the Makkah Region. This full-time role aims to provide exceptional hospitality service to guests and ensure a smooth and enjoyable dining experience. The job holder will be responsible for direct interaction with guests, managing orders, and maintaining high service standards.

Key Responsibilities

The waiter/waitress performs a range of tasks to ensure customer satisfaction and efficient operations. These responsibilities include:

• Welcoming guests and providing them with menus.
• Taking orders accurately and delivering food and beverages.
• Answering guest inquiries and offering recommendations on menu options.
• Setting up, arranging, and cleaning tables.
• Presenting the bill to guests and receiving and recording payments.
• Handling initial complaints and escalating them to the relevant authorities.

Guest Interaction and Service

Guest interaction is a core part of this role, requiring excellent communication skills and courtesy. This includes greeting guests with a smile, presenting the menus clearly, describing dishes and beverages when needed, and responding to their requests and needs to ensure a comfortable and enjoyable dining experience.

Order and Payment Management

Operational tasks include table management in terms of arrangement and cleanliness, and returning dishes and utensils to their designated places. The job holder is also responsible for accurately presenting the bills, receiving cash payments, and using POS machines efficiently, while ensuring all financial transactions are properly recorded.

Experience Requirements

This role requires practical experience ranging from 0 to 1 year in hospitality or customer service.

Additional Job Information

This is a full-time position located in the city of Jeddah, Makkah Region. The waiter/waitress will work within the hospitality team at Arij Tower Hotel Services Company, committed to delivering the highest levels of service in a dynamic, customer-oriented work environment.