About the Role

We are seeking a professional and customer-focused Customer Service Specialist to manage client interactions, ensure service satisfaction, and support daily operations. The ideal candidate should have excellent communication skills and experience handling customer concerns, preferably in healthcare or service-based environments.

Key Responsibilities

• Handle customer inquiries, requests, and complaints professionally
• Provide accurate information about services and ensure customer satisfaction
• Maintain strong communication with clients in both Arabic and English
• Coordinate with internal teams to resolve customer issues efficiently
• Maintain records of customer interactions and prepare reports
• Follow up with customers to ensure service quality and satisfaction
• Support daily operational coordination when required

Requirements

• Female candidates only
• Fluent in English and Arabic
• Previous experience in customer service
• Experience in the medical or hospital sector is preferred
• Valid driving license (company car provided)
• Strong communication and problem-solving skills

Benefits

• Salary: SAR 3,000 – SAR 4,000
• Company car provided
• Medical insurance

Skills

• Customer Relationship Management
• Complaint Handling & Conflict Resolution
• Strong Communication Skills (Arabic & English)
• Active Listening & Empathy
• Problem-Solving & Decision-Making
• Team Coordination & Collaboration
• Time Management & Multitasking
• CRM Software & Microsoft Office
• Attention to Detail & Record Keeping
• Adaptability & Professionalism

Preferred Candidate

• Experience: 2–4 years
• Education: Bachelor’s degree or higher diploma
• Career Level: Mid Career