JOB PURPOSE:
The job has two key aspects:Client Service Director The individual will act as Service Director to an assigned list of clients with the responsibility of ensuring a high level of client service. The successful candidate will have an excellent understanding of all aspects of custody services and be able to offer solutions to enhance the customer’s experience. Knowledge of Fund Administration would be beneficial.
UAE Direct Custody Responsibilities The job holder will have responsibility to assist with oversight and management of FABC’s KSA Direct Custody & Clearing activities with EDAA and Muqassa. They will be required to oversee the local business operations and ensure it is run in line with local regulations (as a CMA licensed activity).
KEY ACCOUNTABILITIES:
Client Service Director Own the day-to-day operational relationship with an assigned list of clients. Develop a deep understanding of assigned client relationships to ensure we deliver the highest level of service, working closely with Operations. Maintain strong relationships with client decision makers to ensure we retain and grow the client business. Understand the Securities Services products, market practice and regulations to ensure we continue to position services to clients that will strengthen the relationship and help grow revenue. Maintain a Account Plan for each client including a comprehensive calling program on relevant stakeholders. Work with the Head of MENA Client Management to assist acquiring new clients for the Securities Services business. Participate in the preparation of commercial proposals and presentation materials Efficient management of the sales pipeline to ensure appropriate tracking of deals and oversee the successful conversion of pipeline deals.
KSA Direct Custody Responsibilities Maintain close working relationships with the EDAA and Muqassa to develop a strong understanding the market settlement and clearing mechanics. Oversee onboarding of new client relationships Oversee the processing of KSA custody activity with Central Operations team to ensure it consistently meets market requirements and client expectation and act as first point of escalation for all client-related queries. Agree client Service Level Agreements and ensure that appropriate mechanisms to effectively identify and resolve any non-adherence. Support assigned clients due diligence visits, questionnaires, RFPs & RFIs and ensure delivery to the Service level agreements in place.
QUALIFICATIONS & EXPERIENCE:
Minimum Qualification Incumbent at this level is expected to have a Degree in a relevant discipline, qualification in Business Management;Minimum Experience Job holder must have a deep knowledge of the custody business and at least 5 years’ experience in securities services and / or banking industry.3 years in a relationship, sales, client services or custody operations role within a large multi-faceted organization ideally within the financial services industry or market related;Mature interpersonal skills, and broad experience in managing senior client contacts in a commercial context Excellent team building, diplomacy, and influencing skills. The drive and tenacity to overcome obstacles and a track record of delivery and being able to increase revenue from new and existing relationships. Knowledge of Fund Administration services will be beneficial.