Job Description

Roles & Responsibilities

Role Summary

As a Training Coordinator, you will be responsible for supporting the design, delivery, and administration of training programs for care staff. This role ensures that training activities & initiatives are well-organized, effectively scheduled, and aligned with organizational standards and regulatory requirements.
Key Responsibilities

Training Coordination & Administration

• Coordinate the scheduling and logistics of training sessions, workshops, and learning programs for care staff.
• Manage training calendars and ensure sessions are communicated clearly to participants and stakeholders.
• Organize training venues, materials, equipment, and digital learning resources.
• Track attendance, completion rates, and training records.

Learning Program Support

• Support the implementation of care training programs, onboarding initiatives, and mandatory training requirements.
• Work closely with the training design team to prepare training materials and learning resources.
• Assist in maintaining learning content, presentations, and participant guides.

Learning Systems & Data

• Maintain accurate records within the Learning Management System (LMS) or other training tracking tools.
• Generate reports on training completion, compliance, and participation.
• Monitor mandatory training requirements and follow up with teams where necessary.

Stakeholder Coordination

• Liaise with care trainers and operational teams to coordinate training needs.
• Support trainers and facilitators during training sessions when required.

Quality & Continuous Improvement

• Collect participant feedback after training sessions.
• Support the review and improvement of training programs and processes.

Skills & Qualifications

Required

• Bachelor s degree in Human Resources, Education, Business Administration, or a related field (or equivalent experience).
• 1 2 years of experience in training coordination, or learning & development roles.
• Strong organizational and scheduling skills.
• Excellent communication and stakeholder coordination abilities.
• Proficiency in Google Suite and learning management systems.

Preferred

• Experience in contact centers or fintech environments.
• Familiarity with compliance training and mandatory learning programs.
• Experience supporting training logistics for large or distributed teams.

Key Competencies

• Organization & planning
• Attention to detail
• Stakeholder management
• Communication skills
• Problem-solving
• Data tracking and reporting

What Success Looks Like in This Role

• Training programs run smoothly with minimal logistical issues.
• High training attendance and completion rates.
• Accurate and up-to-date training records.
• Positive feedback from learners and trainers.