The Spa Manager is responsible for overseeing daily spa operations, ensuring excellent customer experience, managing staff performance, and achieving sales and profitability targets while maintaining Hot Stone Spa luxury service and operational standards.
Key Responsibilities
- Manage daily spa operations and service quality.
- Lead, train, and supervise spa staff.
- Ensure exceptional customer and VIP experience.
- Achieve revenue and sales targets.
- Monitor expenses, inventory, and facility standards.
- Handle customer feedback and operational issues.
- Support marketing activities and customer retention.
Skills
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Sales-oriented with financial awareness.
Organizational and problem-solving skills.
Ability to work in a fast-paced luxury environment.
Experience with spa or hospitality systems preferred.