YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

 
Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
 

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose  

      The Customer Operations Project Manager is responsible for managing and delivering customer-focused logistics projects, ensuring operational excellence, and driving customer satisfaction. This role serves as the key link between customers and internal teams, translating requirements into actionable solutions while maintaining compliance and efficiency

Role & Responsibilities

·  Lead and manage customer-focused logistics projects from initiation to completion.

·  Ensure projects are delivered on time, within scope, and budget.

·  Act as the primary liaison between customers and internal teams for operational projects.

·  Analyze customer requirements and translate them into operational solutions.

·  Identify gaps in current processes and implement efficiency improvements.

·  Drive continuous improvement initiatives aligned with DHL standards.

·  Ensure adherence to DHL operational standards, health & safety, and regulatory compliance.

·  Monitor KPIs and report project performance to stakeholders.

·  Coordinate with cross-functional teams (transportation, warehousing, IT, finance).

·  Maintain strong relationships with customers to ensure satisfaction and retention.

·  Support the Commercial Group in the acquisition of new business opportunities from new or existing businesses

·  Oversee the successful implementation of these services within the DHL network by establishing, maintaining and monitoring service procedures and ensuring that the DHL network both understands and achieves pre-set performance targets.

·  Ensure the timely distribution of service level reports to specific Customers and appropriate country management.

·  Develop and maintain the operational protocols and procedures for core supportive services.

·  To ensure that proactive customer support is provided in a professional, timely and complete manner to Sales and that they are made aware of issues that may impact upon their customers.

·  To participate in customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.

·  Participate in the development of business plans for strategic customers from an operations capability perspective.

·  Implement customer solutions based on agreed service requirements.

·  Support customers implant requests based on cost and revenue analysis

·  Design solution with other BUs involvement under GT20 platform

·  Utilize the resources and capabilities of all departments within the logistics department like Mailroom, Strategic Parts Center and Control Tower

Your Tasks:

Competencies

Behavioral Competencies

·  Customer Orientation: Demonstrates commitment to understanding and meeting customer needs.

·  Result Orientation: Focuses on achieving objectives and delivering high-quality outcomes.

·  Collaboration & Teamwork: Works effectively with cross-functional teams and builds strong relationships.

·  Adaptability: Responds positively to change and manages ambiguity effectively.

·  Communication: Clearly conveys information and ideas to stakeholders at all levels.

Leadership Competencies

·  Strategic Thinking: Aligns projects with organizational goals and long-term customer value.

·  Influencing & Negotiation: Persuades stakeholders and gains buy-in for project initiatives.

·  Decision Making: Makes informed decisions under pressure and manages risks proactively.

·  Innovation & Continuous Improvement: Encourages creative solutions and drives process enhancements.

Education:

·  Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.

Experience:

·  Minimum 5 years in logistics or supply chain operations, with at least 2 years in project management.

·  Experience in customer operations and process improvement initiatives.

Technical Knowledge:

·  Strong understanding of logistics operations, warehousing, and transportation.

·  Proficiency in MS Office Suite and project management tools (e.g., MS Project, SAP, or similar ERP systems).

Your Profile:

·  Strong planning, scheduling, and risk management capabilities.

·  Ability to analyze data and develop actionable insights.

·  Excellent verbal and written communication skills for customer and internal engagement.

·  Ability to lead cross-functional teams and influence stakeholders.

·  Familiarity with logistics systems, ERP platforms, and reporting tools.

·  Excellent knowledge of DHL Express operations in addition to logistics and supply chain management principles

·  Highly developed analytical skills and logical thinking; data manipulation skills are essential to this role

·  A very good degree of computer literacy with Microsoft tools (Access, Excel, MS Project, PowerPoint and Word).

·  Ability to work independently while following team

·  Excellent interpersonal and communication skills. A good listener and effective in communicating ideas.

·  Capable of facilitating supply chain mapping exercises with customers

·  Good written and spoken English is essential

·  Able to demonstrate successfully implemented solutions

·  Commercial awareness and understanding of key costs and cost drivers within the supply chain

Our Offer:

·         Strong career support in an international environment.

·         Great culture and colleagues.

·         Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!