YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
 

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose  

To strategically lead and optimize all gateway customs clearance operations and facility management. This role is accountable for ensuring seamless integration between domestic and international networks, achieving strict compliance with customs regulations, and delivering against key business objectives for service, cost, and transit times. Through strong leadership, process innovation, and stakeholder collaboration, the purpose is to drive operational excellence, foster team development, and maintain DHL's competitive advantage in gateway logistics.

Your Tasks:

• Operational Leadership: Manage and develop gateway facilities and processes for optimal network integration.
• Compliance & Risk Assurance: Guarantee legal adherence to all customs and trade regulations.
• Performance Management: Monitor KPIs and drive corrective actions to meet business, service, and cost targets.
• Stakeholder Engagement: Build and maintain strong relationships with authorities and senior management.
• Team Development: Actively lead, motivate, and develop talent within the department.
• Manage and develop all activities in Express Customs
• Communicate and forward strategic and essential information to all employees.
• Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of KSA.
• Create a positive workplace – a First Choice for employees. A workplace where employees feel that good performance is valued. Where you get encouraged and have a chance to develop
• Assure that employees are aware of our goals and make sure every individual knows how to contribute.
• Keep track of KPIs and productivity and use this information to develop our business regarding improving service quality and productivity.
• Proactively work and always strive to ensure the highest possible safety standards in driving a proactive Safety Culture.
• Be responsible for following and conduct the work environment responsibility according to your work environment delegation.
• Overall goals/Typical measures: Clearance On Arrival – COA, Bond Outstanding – BOS, GTW PCS per Day Per FTE/ GTW Cost Per Pce, Duty Billing Quality and queries ,Customs fines and penalties , and reporting and management of Write offs

Your Profile:

Core Competencies:

-          Customs Expertise: In-depth knowledge of SA customs regulations, tariffs, and import/export procedures.

-          Regulatory Compliance: Ability to ensure compliance with customs laws, regulations, and trade agreements.

-          Risk Management: Identifying and mitigating potential customs risks and compliance issues.

-          Problem-solving: Effective problem-solving skills to address complex customs challenges.

-          Communication Skills: Strong written and verbal communication skills to interact with customs officials, clients, and internal teams.

-          Negotiation Skills: Ability to negotiate with customs authorities to expedite clearances and resolve disputes.

Technical Skills:

-          Customs Clearance Software: Proficiency in customs clearance software and systems.

-          Data Analysis: Ability to analyze data to identify trends, bottlenecks, and areas for improvement.

-          Process Improvement: Knowledge of process improvement methodologies (e.g., Lean, 1^st choice tools) to optimize customs operations.

Leadership Skills:

-          Team Management: Leading and managing a team of GTW & customs specialists.

-          Strategic Thinking: Developing and implementing strategies to improve customs clearance and GTW operations efficiency and effectiveness.

-          Decision-Making: Making timely and informed decisions under pressure.

-          Stakeholder Management: Building strong relationships with customs authorities and internal teams.

Our Offer:

·         Strong career support in an international environment.

·         Great culture and colleagues.

·         Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!