HPC Technology Consultant - HPC and Storage

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Our expectations:

• Apply your technical background and knowledge of industry trends to Support and Deliver for the region in HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 Basis and willing to be on standby and available when needed.
• Support the pre-sales team in scoping & sizing the HPC services when required.
• You will be dedicated to key accounts and Center of excellence Supporting HPC Hardware related Support and Maintenance activity.
• Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3 Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Altair, Nvidia…)
• Manage the customer relationship, including verbal & written communication
• Research HPC documentation & complete required training to maintain and develop HPC skills.
• Must be willing learn new technologies in HPC HPE Portfolio including Cray EX Liquid cooled systems with comute and GPU Based systemsas the core technologies to support which will be provided on the job and professional training.

If you are…

• Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!
   

If you have these Skills, Expertise, Attitude and Education…

1- Must be an Expert with at least Five (3) years of service supporting complex HPC SYstems and Storage.

2- Must hold a Bachelor degree in Computer Science or Engineering.

3- Must hold a valid HPC technical certification and storage system.

4- Experience maintaining similar HPC equipment such as Cray EX, Cray XC40, CS500, and E 1000/2000 Storage or Cluster store in a large enterprise computer center.

5- Three (3) years’ experience in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application, depending on the intended activities or role.

Experienced in Linux/Unix Operating systems.

Fluent in spoken and written English, including computer related technical terminology.

Willing to relocate the Saudi Arabia, western Region Jeddah.

Good knowledge of…

• Linux/Unix operating systems
• (HPC) file systems
• workload managers (preferably SLURM and/ or PBS-pro)
• cluster management systems
• networking and security server components including motherboards, memory and storage, network switches
• Lustre FS.
• Knowledge of programming and scripting (e.g. Perl, Python, C++, etc.)

Ideally, understanding of..

• Storage systems
• High-speed communication architecture
• Understanding of containerization and container orchestration frameworks such as Kubernetes and Docker Swarm
• Advanced skills in customer service and customer facing communication
• Business fluency English language
   

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.