About BSF:
Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies. Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.
BSF Values:
We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always. True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal. Us before me - We put ideas before ego and leverage the expertise of others. Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it. Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win. Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action
Location: Riyadh, Saudi Arabia
Your Role will focus on:
Ensuring the stability, Availability, and performance or critical banking application by leading application support operations managing incidents (P1/P2), changes releases, vendors, and compliance with SLAs , SAMA and IT governance requirements. Driving operational excellence and continuous improvements through effective team leadership, stakeholder collaboration, service optimization, automation initiatives, and maintaining robust documentation, DRLBCP readiness, and performance reporting.
Your Key Responsibilities:
Manage the Application Support function and ensure high availability, stability, and performance of critical banking applications across all business units. Oversee daily operations including monitoring, incident management, request fulfillment, and problem resolution, ensuring adherence to SLAs and regulatory expectations. Lead and supervise Team Leaders, Senior Administrators, and Administrators to ensure effective workload distribution, capacity planning, and performance management. Serve as the escalation owner for high-severity incidents (P1/P2), coordinating cross-functional teams, communicating with stakeholders, and ensuring timely service restoration. Drive continual service improvement by analyzing incident trends, identifying root causes, and implementing process enhancements and automation opportunities. Ensure all changes, releases, and deployments follow strict change management procedures and do not disrupt production stability. Collaborate with business owners to understand evolving requirements, system enhancements, and service expectations. Manage vendor relationships, oversee support contracts, and track performance against agreed SLAs/OLAs. Ensure operational documentation (SOPs, runbooks, DR procedures) is up-to-date, accurate, and aligned with audit requirements. Lead DR/BCP readiness activities, including failover planning, drill execution, and reporting. Maintain compliance with the SAMA Cybersecurity Framework, IT governance policies, audit recommendations, and operational risk guidelines. Prepare management reports, KPI dashboards, and service performance summaries for senior leadership. Contribute to strategic planning for application modernization, reliability improvements, and technology transformation initiatives.
Qualifications & Experience:
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field; Master’s degree is an advantage.5–6 years of experience in application support or IT operations, including at least 3 years in a supervisory or managerial role within a banking environment. Strong experience with mission-critical banking applications such as core banking, digital channels, payments, LOS, card systems, or related financial platforms. Proven experience managing large technical teams and coordinating with vendors and external support entities. Solid understanding of ITIL frameworks, particularly Incident, Problem, Change, and Release Management. Strong background in root cause analysis, service quality improvements, and operational governance.
Knowledge & Skills:
Deep technical understanding of application architecture, integrations, APIs, middleware, and batch processing. Advanced troubleshooting, log analysis, and SQL skills for guiding teams in complex issue resolution. Strong leadership, decision-making, and crisis management capabilities. Excellent communication and stakeholder management skills, especially during high-severity incidents and production changes. Strong understanding of SAMA Cybersecurity controls, access governance, audit standards, and operational risk requirements. Experience developing KPIs, operational dashboards, and service performance reports for senior management. Ability to plan and oversee large-scale upgrades, migrations, and application release cycles. Familiarity with DR/BCP frameworks, failover mechanisms, and resilience engineering practices. Strategic mindset with the ability to identify improvement opportunities and drive operational excellence.
Are you ready to shape your future with confidence? Apply today