PRIMARY RESPONSIBILITIES

• Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.

• Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.

• Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.

• Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.

• Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.

• Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.

• Inspects all VIP and long-staying guest rooms.

• Maintains proper record and control procedures for lost and found items.

• Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)

• Oversees the department in the absence of the Director of Rooms.

• Performs other duties as assigned by Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Screens and Acknowledges daily work schedules.

• Conducts daily briefing and de-briefing to the heads of all sections.

• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.

• Establishes two-way communication with related departments.

• Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.

• Manages time effectively by meeting deadlines on time.

• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.

• Identifies and solves problems in a professional manner.

• Acknowledges logbook and ensures that each recorded problems is attended.

• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

TECHNICAL RESPONSIBILITIES

• Understands and can explain job descriptions of all positions in the Housekeeping Department.

• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.

• Recognizes good quality products and presentation.

• Checks and improves all service standards established by the company.

• Supervises staff activities to maximize revenue and minimize costs.

• Provides assistance to the staff when required during peak periods.

• Maintains grooming standards for all personnel.

• Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.

• Manages wastes by reducing and recycle the wastes, carefully use of all resources.

• Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.

• Works closely with other room’s managers to do the profit and capital expenditure budgets.

• Ensures that par stocks of operating supplies and equipment are met the standard procedures of housekeeping.

• Maintains and improves the quality of services and facilities according to the company’s standards at all times.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guest, clients, business partners and employees.

• To be a good sales person to promote hotel’s image and businesses.

• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

• Represents management team, hotel, and company well with any external guests.

HUMAN RESOURCES RESPONSIBILITIES:

• Coaches and counsels all staff when applicable.

• Evaluates objectively the performance of Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and other related staff.

• Provides the most effective training to all housekeeping and related employees regularly.

• Motivates staff to grow within the company.

• Develops him/herself to be better manager at all times.

RELATIONSHIP

• Reports to Director of Rooms or GM/HM in absence of Dir. of Rooms or superior.

• Directs and supervises activities of the Housekeeping and other related employees.

• Coordinates with other managers for all activities of the hotel.

• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

OTHERS

• Continuous learning through own IDP.

• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Minimum education of Bachelor degree in Hotel Management, Business Administration or related field.

• Minimum 8 years of experience in Housekeeping in the 5 star environment.

• Reports to Director of Rooms or GM/HM in absence of Dir. of Rooms or superior.

• Directs and supervises activities of the Housekeeping and other related employees.

• Coordinates with other managers for all activities of the hotel.

• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.