Location Qiddiya Workers Villages, Riyadh, Saudi Arabia Position Summary The Manager – Catering Services leads the planning, delivery, and governance of catering operations within the Qiddiya Workers Villages, ensuring safe, compliant, high-quality, and cost-effective food services across kitchens and dining halls.
The role manages service providers, menu delivery, hygiene compliance, and resident satisfaction while maintaining audit-ready documentation and performance reporting.
Key Purpose of the Role To ensure consistent, safe, and resident-focused catering services that meet contractual standards, regulatory requirements, and Qiddiya service quality expectations.
Key Responsibilities ·       Lead catering operations governance across kitchens, dining halls, and food service points.
·       Manage catering service providers’ performance, ensuring compliance with contract requirements, KPIs, and SOPs.
·       Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops.
·       Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions.
·       Control catering operational costs through wastage reduction, consumption tracking, and process optimization.
·       Ensure staffing, training, and competency compliance for catering teams and contractors.
·       Lead incident management and corrective actions for food safety or service disruptions.
Key Deliverables & Accountabilities ·       Consistent catering service delivery meeting agreed schedules, volumes, and quality standards.
·       Contractual KPI achievement and documented performance reviews with service providers.
·       Effective food safety compliance and audit-ready records (HACCP/FSMS, inspections, corrective actions).
·       Resident feedback reporting and service improvement action plans.
·       Documented governance framework and SOPs for catering operations.
KPIs / Performance Metrics ·       Resident satisfaction (food quality and service).
·       Food safety audit score and non-conformance closure rate.
·       Meal service compliance rate (timeliness, availability, standards).
·       Food wastage percentage and corrective action effectiveness.
·       Incident rate (food safety/service disruptions) and resolution time.
Required Qualifications & Certifications ·       Bachelor’s degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related).
·       Professional certifications relevant to the role are preferred (e.
g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.
). Experience Requirements ·       Minimum 6 years of experience in catering/food service operations in large-scale environments.
·       At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services.
·       Experience with food safety compliance and audits in regulated environments.
Technical & Professional Competencies ·       Catering operations governance and contract management oversight.
·       Food safety management systems (HACCP/ISO 22000 principles) and audit readiness.
·       KPI monitoring, reporting, and corrective action management.
·       Menu governance, resident feedback management, and service optimization.
·       Stakeholder and vendor management.
Behavioral Competencies ·       Leadership and accountability.
·       Stakeholder engagement and collaboration.
·       Decision-making under pressure.
·       Integrity and professionalism.
·       Continuous improvement mindset.
Authority & Decision-Making Limits ·       Authorize operational corrective actions for catering service failures and compliance issues.
·       Approve service improvement initiatives within delegated authority.
·       Recommend contractual penalties, remedial plans, or escalations for repeated non-performance.
Interfaces Internal: Senior Manager – Residential Services, Quality, HSE, Facilities Management, Finance, PMO, Security, Housing Services, and Workers Villages operations.
External: Catering service providers, suppliers (via provider), auditors/inspectors, and client representatives.
Health, Safety & Compliance Obligations ·       Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.
·       Promote a safety-first culture across teams and service providers.
·       Ensure staff and contractors adhere to safety and quality standards.