COMPANY OVERVIEW

Taken Media Arts LLC (TMA) is a Saudi-based VFX and post-production studio working across film, episodic, commercial, and emerging AI-driven creative workflows. We support major studios, broadcasters, and high-profile clients within the Kingdom and internationally, operating in highly secure and confidential environments. As we scale our Riyadh studio, we are building a strong in-house IT and infrastructure function to support artists, production teams, and secure client delivery.

ROLE OVERVIEW

We are seeking a Junior–Mid Level IT Infrastructure & Systems Engineer to support and maintain our on-site IT environment in Riyadh. This is a hands-on infrastructure support role within a creative studio environment. You will work closely with artists, production staff, and senior technical leadership to ensure systems are reliable, secure, and performing well. This is not a call-centre or ticket-only IT support role, and not a DevOps or software development position. It is suited to someone who enjoys practical IT, infrastructure, and systems work and wants to grow into a more senior engineering role over time.

Saudi nationals only.

KEY RESPONSIBILITIES

IT & Infrastructure Support

• Provide day-to-day IT support for studio staff and artists

• Maintain and troubleshoot desktop and workstation environments

• Support peripherals, displays, shared storage access, and network connectivity

• Respond to technical issues in a calm, professional manner

Networking & Systems

• Support office and studio networks (LAN, Wi-Fi, VLAN awareness)

• Assist with switches, firewalls, and basic network troubleshooting

• Support Windows environments and Active Directory users

• Assist with user access, permissions, and onboarding/off-boarding

Google Workspace & Cloud Services

• Support Google Workspace administration (users, shared drives, access control)

• Assist with basic AWS operations (access management, monitoring, backups)

• Follow security and access best practices

Studio & Production Support

• Support high-performance VFX workstations

• Work alongside senior engineers and external specialists on upgrades and improvements

• Maintain clear documentation of systems and procedures

Security & Best Practice

• Follow company and client security requirements

• Escalate potential security issues promptly

• Maintain tidy, well-documented, and secure systems

EMPLOYMENT DETAILS

• Full-time, on-site role

• Based in Riyadh

• Salary: SAR 14,000 – 18,000 per month

• Structured probation and performance review

• Opportunity to grow into a senior infrastructure role as the studio scales

Skills

Essential

• Saudi national

• 1–4 years experience in IT support, systems, or infrastructure roles

• Solid understanding of desktop and workstation support

• Basic networking knowledge (LAN, Wi-Fi, switches, VLAN concepts)

• Experience supporting Windows-based environments

• Familiarity with Google Workspace

• Good communication skills and a service oriented mindset

Desirable

• Experience in media, broadcast, post-production, or creative environments

• Exposure to Active Directory or identity systems

• Basic familiarity with cloud services (AWS or similar)

• Interest in infrastructure, networking, or systems engineering as a career path

PERSONAL ATTRIBUTES

• Reliable, organised, and calm under pressure

• Comfortable supporting both technical and non-technical users

• Respectful of confidentiality and security requirements

• Proactive and willing to learn

• Takes pride in system stability and good operational hygiene