About the Company

Lama BOX Self-Service Solutions is an innovative technology company and a leading provider of parcel locker solutions in Saudi Arabia. We are transforming last-mile delivery and retail logistics through smart, scalable, and sustainable self-service infrastructure. The company has been recognized by Guinness World Records, highlighting our contribution to innovation and industry development.

Role Mission

As an Operations Manager, you will be responsible for driving operational excellence across the Lama BOX parcel locker network. This role plays a key part in ensuring service reliability, efficiency, and customer satisfaction while supporting the company’s strategic growth and sustainability objectives.

Key Responsibilities

• Manage daily operations of the parcel locker network, including performance monitoring, SLA compliance, and device availability
• Support the build-up and development of the local operations team
• Define, implement, and monitor KPIs for employees and network performance; conduct regular performance reviews
• Coordinate with the service department, contractors, and logistics partners to ensure seamless operations
• Optimize operational processes to reduce incident resolution time, lower maintenance costs, and improve overall efficiency
• Contribute to strategic network expansion planning, including new regions, partnerships, and optimal site selection
• Prepare and present regular reports to senior management covering operational efficiency, financial indicators, and key metrics

Candidate Requirements

• 1–3 years of experience in operations management or related roles
• (experience in logistics, postal/courier services, retail, or e-commerce is a strong advantage)
• Language proficiency: English — Upper Intermediate (B2), Arabic — working proficiency, Russian — fluent
• Solid understanding of operations management principles, including KPIs, SLAs, process design, and service standards
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills when working with partners and contractors
• Proficiency in Excel / Google Sheets
• Experience with task management systems such as Jira, Trello, or Monday

Key Objectives

• Align operational department goals with the overall business strategy
• Improve operational efficiency through data-driven decision-making and continuous improvement
• Foster a culture of innovation, adaptability, and strategic problem-solving
• Deliver measurable impact on key performance indicators and long-term business success
• Develop and implement forward-looking strategies to maintain competitive advantage

What We Offer

• Competitive compensation package (base salary + performance-based bonuses)
• Full-time, on-site position in Riyadh
• Opportunity to build a critical operational function from the ground up and directly influence company expansion
• Work in a fast-growing, innovative company with international recognition
• Participation in impactful projects focused on sustainability and ecological transformation

Skills

• 1–3 years of experience in operations management or related roles
• (experience in logistics, postal/courier services, retail, or e-commerce is a strong advantage)
• Language proficiency: English — Upper Intermediate (B2), Arabic — working proficiency, Russian — fluent
• Solid understanding of operations management principles, including KPIs, SLAs, process design, and service standards
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills when working with partners and contractors
• Proficiency in Excel / Google Sheets
• Experience with task management systems such as Jira, Trello, or Monday