Job Summary

The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools’ Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.

Position Type

Full-time position5 working days per week (schedule may vary based on the season) Working hours: 1:00 PM – 9:00 PM

Key Responsibilities

Lead & Manage the Front Desk Team

Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage. Coach, mentor, and review performance while providing timely feedback. Build a collaborative team environment and promote the Aqua-Tots culture. Assist in planning and hosting monthly in-service meetings.

Drive Customer Experience & Sales

Create a welcoming and engaging Aqua-Tots experience. Educate families about the swim journey and sell swim lesson packages. Resolve customer issues in coordination with the General Manager.

Lead Management & Technology Systems

Manage the Front Desk staff in tracking and converting leads. Ensure accuracy and cleanliness of Pike13 profiles and customer plans. Maintain excellent customer experience with all technology platforms.

Uphold Safety, Facility & Inventory Standards

Ensure the school’s safety and maintain brand-standard appearance inside and outside the facility. Manage inventories for customers, staff, and facility needs.

Reporting & Goal Execution

Implement and achieve sales goals. Own and monitor school revenue targets. Analyze and present reports to support management decisions.

Minimum Qualifications

High School Diploma or equivalent. Minimum of one year of experience in sales, customer service, or a leadership role.