About Us   The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. 

We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. 

Our aim is to unlock and curate the most valuable and exclusive closets from around the world. What do we offer?

• A young, dynamic, and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About the role   

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. 

In this key role, you will exceed productivity goals and deliver against our customer promises. 

Our scale is expansive,e and our presence is growing. 

Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.  

Responsibilities: 

The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-

• Managing all channels of Customer interaction, email, chat, and phone
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Requirements

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Excellent Arabic and English communication.
• Should be comfortable with 6 6-day workweek, rotational shifts