Job Purpose:

• Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults
• Replacing parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time

Languages:

• Arabic and English

Skills:

• Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows Servers, Vmware, LInux].
• Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].
• Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modems and Routers, Indoor and Outdoor Wireless AP, Switches, Patch Panels; HP Laser and DeskJet Printers,  Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route, IPConfig, netstat) POP3, SMTP, DHCP,].