IT Help Desk Specialist

السعودية - الرياض

Job Purpose:

  • Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance

Responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshoot system and network problems and diagnosing and solving hardware/software faults
  • Replacing parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time

Languages:

  • Arabic and English

Skills:

  • Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows Servers, Vmware, LInux].
  • Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].
  • Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modems and Routers, Indoor and Outdoor Wireless AP, Switches, Patch Panels; HP Laser and DeskJet Printers,  Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route, IPConfig, netstat) POP3, SMTP, DHCP,].
تاريخ النشر: 04 شعبان 1446 - ٢ فبراير ٢٠٢٥
الناشر: Tanqeeb.com

تاريخ النشر: 04 شعبان 1446 - ٢ فبراير ٢٠٢٥
الناشر: Tanqeeb.com