Job Purpose:

The Housekeeping Supervisor is responsible for overseeing and managing the day-to-day operations of the housekeeping team within the facility. This role ensures that all cleaning and maintenance tasks are performed efficiently, maintaining the cleanliness, safety, and aesthetic standards of the facility. The supervisor will supervise housekeeping staff, assign tasks, and ensure all housekeeping activities are carried out in accordance with company policies, client expectations, and industry best practices.

Key Responsibilities:

1. Team Supervision & Management:

• Supervise and coordinate the housekeeping team’s daily activities, ensuring tasks are assigned and completed on time.
• Monitor the performance of housekeeping staff, providing guidance and support to maintain high standards of work.
• Ensure proper staffing levels are maintained, adjusting schedules as needed to accommodate facility needs.
• Conduct regular performance evaluations and provide feedback or coaching to team members.
• Ensure housekeeping staff adhere to company policies, safety protocols, and service standards.

1. Cleaning and Maintenance Oversight:

• Ensure that all areas of the facility are cleaned and maintained to the highest standards, including offices, common areas, restrooms, and external spaces.
• Ensure that cleaning materials and equipment are used effectively and maintained properly.
• Oversee the replenishment of cleaning supplies and ensure the proper storage of materials in accordance with safety regulations.
• Conduct regular inspections to assess the cleanliness and overall condition of the facility.
• Handle special cleaning projects, including post-event cleanups or deep cleans as required.

1. Training and Development:

• Train housekeeping staff on cleaning techniques, safety practices, equipment use, and company standards.
• Ensure housekeeping staff are knowledgeable about the proper use of chemicals, cleaning agents, and equipment.
• Promote and ensure adherence to health and safety regulations in the workplace, conducting safety training sessions as necessary.

1. Quality Control and Reporting:

• Perform regular quality checks and inspections of cleaning work to ensure compliance with cleanliness standards.
• Address any customer complaints or issues related to cleanliness and take appropriate corrective actions.
• Report any maintenance or repair needs to the facilities management team.
• Prepare and maintain records of work completed, cleaning schedules, inventory, and staff attendance.

1. Health, Safety, and Environmental Compliance:

• Ensure housekeeping staff follows all health, safety, and environmental guidelines while performing their duties.
• Maintain compliance with industry regulations and company policies to minimize risk and ensure the health and safety of staff and facility occupants.
• Monitor and enforce proper use of personal protective equipment (PPE) and other safety protocols.

1. Client Interaction (if applicable):

• Act as a point of contact for clients regarding housekeeping services, addressing any concerns or requests.
• Ensure that client expectations are met or exceeded in terms of cleanliness and service quality.
• Communicate effectively with clients to ensure satisfaction with housekeeping services.

Skills & Qualifications:

• High school diploma or equivalent; a relevant certification in housekeeping or facilities management is a plus.
• At least [3] years of experience in housekeeping or janitorial services, with a minimum of [3] years in a supervisory or leadership role.
• Strong leadership and team management skills.
• In-depth knowledge of cleaning procedures, materials, and equipment.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks and manage priorities effectively.
• Excellent communication skills, both verbal and written.
• Knowledge of health, safety, and environmental regulations.
• Ability to work well under pressure and resolve conflicts or issues quickly.

Preferred Skills:

• Experience in facility management or hospitality industries.
• Familiarity with housekeeping software or systems.
• First Aid or Occupational Health & Safety certifications.

Working Conditions:

• Full-time position.
• Shifts may vary depending on facility needs, including evenings and weekends.
• Work in a variety of facility settings (office buildings, hotels, hospitals, etc.), requiring physical activity (lifting, walking, standing).
• Ability to perform routine inspections of cleaning and safety standards.