Are you passionate about providing exceptional service and creating lasting impressions?

Join us at Crowne Plaza® as a Receptionist and be the first point of contact for our guests, ensuring their experience is seamless, memorable, and delightful.

Why Join Us?

At Crowne Plaza®, we empower our guests to achieve their best by creating confidence, encouraging success, and making things happen. As a Receptionist, you will play a vital role in shaping our guests' experiences by delivering high-quality service with professionalism and warmth.

Key Responsibilities:

Guest Engagement & Service Excellence:

• Welcome guests warmly and professionally, recognizing IHG Rewards Club members and returning guests.
• Efficiently manage the check-in and check-out process, ensuring guests are smoothly settled into their rooms.
• Provide helpful information about hotel services, room locations, and local attractions to enhance the guest experience.
• Respond promptly and courteously to phone calls, guest messages, and inquiries, offering solutions and assistance where needed.
• Maximize revenue opportunities through upselling rooms and hotel services.
• Ensure guest preferences are recorded and applied to offer a personalized stay.

Operational Efficiency & Compliance:

• Adhere to hotel policies, local regulations, and health and safety standards to maintain a safe and compliant environment.
• Accurately process payments through cash, credit cards, and other methods, following hotel procedures.
• Manage guest safe-deposit boxes and other valuable services with care and attention to detail.
• Handle guest complaints with professionalism and follow service recovery guidelines to ensure satisfaction.

Team Collaboration & Support:

• Collaborate with other hotel departments to ensure guests' needs are met, from special requests to room changes.
• Escalate unresolved issues or requests to management for further action and follow-up.
• Perform additional duties, such as conducting room tours and providing concierge services when required.

Qualifications & Experience:

Education:

• A high school diploma or equivalent is required; a diploma in hotel management or related field is preferred.

Experience:

• A minimum of one year in a front desk or guest service role is strongly preferred.
• Familiarity with hotel property management systems (Opera/Fidelio) is a plus, but not mandatory.

Skills & Abilities:

• Exceptional communication skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and general computer skills.
• Problem-solving and multitasking abilities to address guest needs efficiently.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

What We Offer:

• A dynamic and supportive work environment focused on excellence and growth.
• Opportunities to contribute to exceptional guest experiences and develop your hospitality career.
• A chance to be part of a global brand that values innovation, collaboration, and guest satisfaction.

Ready to Make a Difference in Hospitality?

If you are a motivated professional who thrives on delivering outstanding service, we invite you to join the Crowne Plaza® team. Together, we’ll create experiences that leave lasting impressions and help our guests feel confident, successful, and restored.

Apply today and take the next step in your career with Crowne Plaza®!