Call Center Agent

Oxygen Arabia - Saudi - Riyadh

1. Customer Support:
Answer inbound calls or respond to messages from customers.

Provide information about products, services and offers.

Receiving complaints and provide solutions.

 

2. Sales and Upselling:

Promote products or services to customers, sometimes meeting sales targets.

Upsell or cross-sell based on customer needs.

 

3. Problem Resolution:

Resolve customer complaints or issues effectively and efficiently.

Document customer interactions and issues for future reference.

 

4. Team Collaboration:

Work with colleagues or supervisors to address issues that are more complex.

Participate in team meetings and training sessions.

 

5. Education & Experience

Business administration or any related field

Experience: no need

 

6. Skills & Qualification

 

Communication Skills

Proficiency of English language

Listening

Data Entry

People Skills

Customer focus

Multi-tasking

Post date: 14 Jumada al-awwal 1446 - 15 November 2024
Publisher: Tanqeeb.com

Post date: 14 Jumada al-awwal 1446 - 15 November 2024
Publisher: Tanqeeb.com