Duties and Responsibilities:

As part of the Metro Services Delivery Team:

• Oversee all pre-launch Metro Service activities.
• Oversee initial set up and mobilisation of the O&M Contractors.
• Verify O&M Contractor’s compliance to Contract and to Client’s satisfaction.
• Measure progress of O&M Contractors against contractual milestones.
• Measure O&M Contractor's KPI performance.
• Monitor, audit and report the KPIs regime and quality management system.
• Perform roster analysis, approval, KPI analysis and forward planning for capacity.
• Evaluate and adjust performance regime where required.
• Responsible for tracking and analysing deviations to targeted performance.
• Report to the Senior Manager (and Programme Director) on any Service Delivery issues.
• Report and advise the Client on Service Delivery.
• Support the O&M Contractors to obtain the licence to operate.
• Supervise Trial Operations.
• Supervise launch of the Metro Service.
• Propose and implement successful corrective measures to improve performance of the Metro System.

The Operations Performance Specialist will also be expected to:

• Review O&M Contractor’s documentation.
• Timetable and roster analysis/approvals.
• Forward planning of capacity requirements.
• Perform Site Inspection visits to evaluate Operational Readiness.
• Undertake Training Observation.
• Oversee Testing and Commissioning (T&C) activities.
• Support the Commercial phase.
• Undertake any other reasonable duty as assigned.

Qualifications

• Degree in a relevant discipline or equivalent desirable;
• A minimum of 5 years’ experience and/or training;
• Or equivalent combination of education and training.
• Chartership desirable.
• IET (or equivalent) / IRO membership preferable.

Knowledge and Experience:

• Experience working on complex multi-disciplined projects essential.
• Technical management experience essential.
• Railway O&M experience desirable.
• Middle East experience desirable.

Skills and Aptitude

• Leadership skills.
• Team working.
• Interpersonal skills.
• Communication skills.
• Negotiation skills.
• Client management skills.