An established Asian restaurant in Riyadh, we are dedicated to offering our customers an authentic and memorable dining experience. Our reputation is built on an innovative menu, exceptional service, and an unwavering commitment to quality.
As we continue to expand, we are seeking a highly skilled and experienced Operations Manager to join our team and oversee the seamless functioning of our restaurant.
The ideal candidate will possess the following qualifications and attributes:
Exceptional Communication Skills*: Demonstrated ability to effectively communicate with team members, stakeholders, and partners at all levels.
Extensive F&B Industry Expertise*: Proven practical experience in the Food and Beverage sector, with a significant focus on establishing and managing new branch operations.
Leadership Skills: Strong leadership abilities with a track record of managing and motivating teams to achieve operational excellence and deliver outstanding service.
Language Proficiency: Fluency in English is essential, with fluency in Arabic highly preferred to enhance communication with a diverse clientele and staff.
Technical Competence: Comprehensive knowledge and hands-on experience with essential restaurant management software, such as Foodics and Deliverect, as well as proficiency in other key business tools.
Driver’s License:
A valid Saudi driver’s license is required for effective mobility and operational oversight.
We seek a proactive leader who can contribute to the continuous growth and excellence of our restaurant operations.
Key Responsibilities:
- Manage the day-to-day operations of the restaurant, ensuring efficient service and excellent customer satisfaction.
- Oversee the integration and management of delivery application software, including Deliverect and Foodics.
- Establish and maintain supplier relationships; manage supply contracts and inventory checks to ensure optimal stock levels.
- Prepare and present detailed reports on inventory, sales, and operational efficiency.
- Analyze Key Performance Indicators (KPIs) to identify areas for improvement and implement effective solutions, including:
- Sales Revenue: Track daily, weekly, and monthly sales figures.
- Food Cost Percentage: Monitor food costs in relation to total sales.
- Labor Cost Percentage: Analyze staff wages and hours as a percentage of total sales.
- Table Turnover Rate: Measure the average number of times a table is occupied during a service period.
- Customer Satisfaction Scores: Collect and evaluate customer feedback through surveys or reviews.
- Inventory Turnover: Assess how quickly inventory is being used and replaced.
- Online Order Volume: Monitor the performance and growth of delivery orders through apps.
- Collaborate with staff to create a positive working environment and ensure high standards of service.
- Develop and train a team to enhance operational performance and customer service skills.
- Qualifications:
- Proven experience as an Operations Manager or similar role in the restaurant industry with multiple branches, specifically in Asian cuisine in Saudi Arabia.
- Minimum experience 10 years.
- Demonstrated experience with delivery application software, particularly Deliverect and Foodics.
- Strong analytical skills with the ability to interpret data and implement strategic improvements.
- Excellent communication and leadership skills.
- Knowledge of inventory management and supplier negotiation.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
What We Offer:
- Competitive salary
- Opportunities for professional development and career advancement
- A vibrant work environment with a passionate team
- Employee discounts and incentives