Job Objective:

To oversee all business procedure-related tasks within the organization, including assessment against best practices, supervision of the development and updating of operational excellence standards and tools, ensuring the design and implementation of service level agreements and quality measures according to defined standards, and following up on the development of the operational procedure's manual for all activities and roles within the organization in cooperation with the relevant parties. Additionally, identifying the need for any updates or improvements in procedures, such as reengineering them in line with relevant global best practices, to improve and enhance their interconnectivity and integration. Furthermore, studying the implications of any changes or automation in the organization's procedures, and ensuring that the relevant parties are supported and have the necessary awareness, to ensure that all the organization's procedures run smoothly and with the highest possible efficiency.

Responsibilities:

• Process Assessment: Monitor the evaluation of current digital procedures within the organization, compare them to relevant global best practices, identify gaps, and ensure they are closed with the highest efficiency and in accordance with the organization's requirements.
• Operational Excellence: Promote the development and updating of operational excellence standards and tools, such as 5S and DMAIC, and ensure their effective implementation and use to achieve operational excellence for business procedures within the organization.
• Service Level Agreements: Ensure the design and implementation of service level agreements and quality control measures according to the standards defined in the organization, and set key performance indicators for all procedures in the organization and ensure follow-up on them.
• Quality Management: Follow up on the preparation of reports on the results of quality management programs and submit them to the concerned parties, while being keen to highlight potential areas for improvement, to ensure the continuous operation of the organization with the highest efficiency.
• Procedures Manual: Promote the development of the operational procedure’s manual for all activities and roles within the organization, in cooperation with the relevant stakeholders and in accordance with the quality standards adopted in the organization, to ensure the clarification of the roles of the concerned parties in the various activities of the organization.
• Process Review: Review operational procedures periodically, identify development areas in coordination with relevant stakeholders, and cooperate with the strategy and partnerships’ sector.
• Process Reengineering: Follow up on process reengineering activities in line with best practices and follow up on initiatives launched to improve these procedures to ensure alignment with the organization's goals and strategic directions.
• Process Integration: Work to improve and enhance the connectivity and integration of the organization's procedures and support in automating key operational procedures, in coordination with the relevant parties such as the strategy and partnerships sector, the human resources general management, and other related departments.
• Change Impact Assessment: Study the implications of any changes or automation in the organization's procedures, such as the implications related to delegation of authority, and the implications related to the organizational structure of the organization and submit them to the concerned parties.
• Awareness Building: Build awareness among the concerned parties in the organization about the benefits and changes resulting from process automation, by planning and implementing awareness campaigns and knowledge transfer to the relevant parties.
• Other Duties: Perform any other tasks and responsibilities related to the field of work, as assigned by the direct manager.

Administrative Duties:

• Team Management: Hold periodic meetings with subordinates to ensure clarity of priorities and smooth workflow.
• Reporting: Prepare periodic reports on the department's activities and achievements and submit them to the direct manager.
• Policy Adherence: Ensure the application and compliance with operational, organizational, and regulatory policies and procedures.
• Performance Evaluation: Evaluate the performance of subordinates according to the approved performance evaluation standards, policies, and procedures of the organization, and within the specified timeframes, with a statement of the necessary recommendations based on the evaluation results.
• Training: Identify the training needs of subordinates and ensure that they are reflected in the training plans, in addition to evaluating the results and effectiveness of training activities, and their impact on employee performance.
• Administrative Matters: Follow up on administrative matters related to subordinates, such as vacations, departures, and others.

Qualifications:

• Bachelor's degree in information technology.
• At least 5 years, including 3 years in the field of specialization, and 0-2 years in a leadership position.