Job Summary: Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under moderate supervision.

Main Requirements:

• 2-3 years of counter sales experience in Parts
• Basic computer system knowledge
• Education in Mechanical Engineering, BA etc.
• Good MS Office skills especially Excel

Responsibilities:

• Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s).
• Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.
• Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined.
• Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.
• Communicates order status, inventory status and other associated information to customer and to customer facing sales force, and identifies any issues.
• Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale).
• Shares sales forecast of House Accounts on monthly basis
• Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.

Competencies:

• Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey.
• Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
• Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
• Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, trainingvendors, etc.) can understand, retain, and use the information
• Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Sales Forecasting - Collects and assesses customer data from internal and external sources;
• compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
• Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coachessellers in order to achieve sales objectives.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Collaborates - Building partnerships and working collaboratively with others to meet shared

objectives.