About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, every day.

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.

What you'll do:

• High-Level customer Interaction: Engage directly with critical issues raised by customers to address their needs, resolve escalated issues, and ensure satisfaction.
• Unique ability to actively engage customers by listening attentively and responding with appropriate emotions, demonstrating genuine empathy and understanding.
• Issue Resolution: Handle complex and sensitive customer issues that require advanced problem-solving skills and a deep understanding of our products and services.
• Strong investigation skills by delving deep into customer issues, identifying root causes, and exploring viable solutions that benefit both the customer and the business.
• Out of box thinking and creativity in issue resolution, with the ability to adapt quickly, control the call, and turn around even the toughest situations, especially with angry customers.
• Strategic Communication: Communicate clearly and effectively with customers and internal teams, providing updates, negotiating solutions, and managing expectations.
• Must be fluent in both English and Arabic, with exceptional documentation skills to ensure all interactions are accurately and thoroughly recorded.
• Skills in customer retention and the ability to adapt to psychological aspects of customer interactions and use this to address negative experiences, ensuring customers feel valued and are motivated to return.
• Crisis Management: Address high-stakes situations with professionalism, maintaining a calm demeanor and focusing on effective resolution.
• Process Improvement: Identify trends in customer concerns and work with the team to enhance service processes and prevent recurring issues.
• Create customer delight in every way.

What you’ll need:

• Bilingual mandatory - English and Arabic.
• Strong communication and interpersonal skills, with the ability to interact effectively with difficult / high profiled customers and stakeholders.
• Minimum 1 years of work experience in customer calling and engagement, preferably in a fast-paced rapid growth environment.
• Proven track record of achieving and exceeding customer expectations through customer-centricity, resilience, and resourcefulness.
• Ability to work under pressure and manage multiple high-priority issues simultaneously.
• Exceptional problem-solving and analytical skills.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.