1. Greeting Customers

• Welcome customers as they approach the checkout counter.


• Provide friendly and courteous service.

2. Handling Transactions

• Scan items and ensure that the prices are accurate.


• Process cash, credit, and debit card transactions.


• Handle returns, exchanges, and refunds according to store policies.


• Provide customers with receipts and thank them for their purchase.

3. Operating the Cash Register

• Use point-of-sale (POS) systems to ring up sales.


• Count the cash drawer at the beginning and end of each shift to ensure accuracy.


• Balance cash register receipts at the end of the shift.

4. Assisting Customers

• Answer customer inquiries about products, promotions, and store policies.


• Help customers find items within the store when necessary.


• Offer assistance with bagging or wrapping purchases.

5. Maintaining a Clean and Organized Work Area

• Keep the checkout area tidy and free from clutter.


• Restock bags, receipt paper, and other supplies as needed.


• Ensure that the cash register is functioning properly and report any malfunctions.

6. Following Store Procedures

• Adhere to all store policies regarding transactions, handling money, and customer service.


• Comply with health and safety regulations.


• Report any suspicious activity or discrepancies to the store manager.

7. Assisting with Inventory and Stocking

• Occasionally assist with stocking shelves or organizing inventory.


• Keep track of inventory levels at the checkout area and notify management of low stock.

8. Handling Customer Complaints

• Listen to customer complaints and work to resolve issues within the scope of your authority.


• Escalate unresolved issues to a manager when necessary

9. Team Collaboration

• Work with other team members to ensure a smooth and efficient checkout process.


• Assist colleagues during busy periods.