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Customer Care Executive

Sharaf DG Energy - Saudi - Riyadh
Employment: Full Time
  • Handle incoming customer inquiries and provide accurate and timely responses.
  • Provide exceptional customer service by actively listening to customers' needs and concerns and taking appropriate actions to resolve them.
  • Build and maintain strong customer relationships through positive communication and interaction.
  • Collaborate with internal teams to address customer issues and ensure timely resolution.
  • Process customer orders, returns, and exchanges efficiently and accurately.
  • Continuously maintain knowledge of company products, services, and policies to provide accurate information to customers.
  • Identify opportunities for improvement in customer service processes and make recommendations for enhancements.

Requirements

  • Proven experience in a customer service role with a focus on delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to clearly and effectively communicate both verbally and in writing.
  • Strong problem-solving and decision-making skills, with the ability to think critically and provide effective solutions.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient computer skills, including experience with customer service software and Microsoft Office suite.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Ability to work well independently and as part of a team, with a positive and collaborative attitude.
Apply on the Job Website
Post date: 05 Rabi al-thani 1446 - Today
Publisher: LinkedIn
Post date: 05 Rabi al-thani 1446 - Today
Publisher: LinkedIn