The Call Center Agent handles customer inquiries via phone, email, or chat, providing support, resolving issues, and ensuring customer satisfaction. Fluency in English is required for clear communication.
Responsibilities:
- Respond to customer inquiries professionally in English.
- Provide accurate information regarding products and services offered by the company.
- Resolve customer complaints and issues effectively and efficiently.
- Document customer interactions and maintain accurate records in the database.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Preferred Candidate:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work under pressure and handle challenging situations.
- Team player with a positive attitude and willingness to learn.
- Previous experience in a call center or customer service role is a plus.
- English speaker with the ability to communicate effectively.
Skills