MAIN PURPOSE
The RCS Security & Administration Coordinator is mainly responsible to manage repairs reception and shipping within the framework defined with the Logistics
& Compliance department
KEY RESPONSIBILITIE 1/ Repair Inbound
- Receiving of goods on the Platform in a secured way according to procedures and compliance (SAS, identify damaged parcels, stamping. Filing, video tracking) from Carriers/Dealers
- Ensuring secured, cautious and fast opening of the parcels
- Ensuring correct conditioning, stamping and sorting of repairs, split by product typology
- Receiving of stock pieces for repair from regional warehouse
- Preparing and transferring the repairs to registration (continuous flow, push system)
- Archiving the carrier manifest documents
- Manage relationship with Carrier(s)
KEY RESPONSIBILITIE 2/ Tools and Spare Parts Inbound
- Receiving / opening spare part / accessories parcels from NLA1 or from external suppliers
- Sorting and dispatching spare parts to the correct area (spare parts matching, non-watch workshop)
- Confirming spare parts reception in the system and dispatch
- Reception of tools, supplies and other goods
KEY RESPONSIBILITIE 3/ Repair Outbound
- Ensuring grouping of repairs per destination
- Ensuring repairs are packed according to standards (for shipping to Wholesalers, Boutiques and Private Clients)
- Packing / shipping of repairs (including blue boxes)
- Preparing shipment to Manufactures (carrier documents, proforma) and to sub-contractors
- Handling items to be returned (movements)
- Dispatching other deliveries (mailing, operational supplies)
- Creating and archiving the carrier manifest documents
KEY RESPONSIBILITIE 4/ Kit box
- Identify the kit boxes to be updated/filled
- Order the spare parts from the warehouse or request the supply & matching team to order the spare part
- Fill down the kit boxes
KEY RESPONSIBILITIE 5/ Quality Check
- Perform an esthetical and basic functional quality check on pieces coming back from the boutiques or the dealers
- Define if the piece can be in stock 1 condition, or it should be repaired or returned to the supplier
- Fill down the quality check reports
KEY RESPONSIBILITIE 6/ Exchanging with the teams
- Managing claims with Logistics, Finance, etc.
- Participating to the Platform ‘Morning meeting’
- Requesting for days out of the office in the system and in the team worktime follow up file
- Supporting the team with creation of estimates invoicing or brand coordination whenever necessary
KEY INDICATORS (Group Indicators)
Dimensions: Repair volumes. Number of parcels received/shipped. Number of Boutiques (Wholesale & Retail).
- Delivery times
- Lead-time service level
- Productivity (STO)
- Data monitoring / Quality of repair registered (e.g.: accuracy and limited use of generics) / Productivity
- No loss
Educational Background
Level of education and professional qualifications and/or specific occupational training required.
- Knowledge in warehousing operations.
Technical/Work-based Skills Or Specific Knowledge (Must Have)
This relates to the skills specific to the job, e.g. language fluency, etc
- Basic computer knowledge / excel, word, pdf.
- English fluent speaking and reading.
Experience
This could include a minimum period of experience or specific(ensure period stated is appropriate and not unnecessarily excessive).
- 1-2 years job activity in a warehouse logistics team with good communication (written and spoken) skills.
Personal Skills/Attributes
General characteristics required to do the job effectively.
- Competencies: efficiency, team work, self-management.
- Organizational, connector skills.
- Agile communicator respecting and obtaining respect from the warehouse and boutique teams and partners.
WORKING RELATIONSHIPS
Indicate the main typical types of interactions and with who ( i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,)
- Technical team
- Supply and Matching team
- Boutique CS associates (follow up with inbound and outbound in some cases)
- Warehouse logistics team
- External partners