Responsibilities:

1. Develop and implement SOPs for front desk operations.
2. Ensure all visitors and clients receive a warm and professional welcome
3. Answer and direct calls, respond to requests, and provide administrative support to team members and leaders.
4. Manage and coordinate visitor log and ensure all guests sign in.
5. Ensure the maintenance of the reception areas, including cleanliness and organization.
6. Liaise with other departments to facilitate smooth communication and coordination.
7. Ensure security protocols are followed, including visitor sign-in procedures.
8. Provide recommendations for improving front desk services.
9. Handle incoming and outgoing mail, packages, and deliveries.

Tasks:

1. Carry out daily operations assigned for the department to comply with the company’s standards.
2. Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
3. Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
4. Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
5. Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
6. Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
7. Maintain a good and respectful relationship with other colleagues and represent the company in a good image.