Responsibilities：
1. Monitor the customer service agent during rotating shifts at call center;
2. Provide business guidance and standard process to the agents;
3. Act as the point of contact and quickly respond to service needs in the shift hour when the urgent case happen;
4. Quickly identify operational or process issues with agent and provide improvement solutions.
Requirements：
1. More than 3 years of customer service experience in the relevent industry.
2. Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.
3. Good teamwork spirit, excellent team building and management skills.
4. Strong work foresight, excellent service insight, and professional dedication.