About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team.

What you’ll do:

Shift Management and Operations:

• Comprehensive Shift Oversight: Manage all aspects of assigned shifts, including staffing, operations, and performance.
• Strict Adherence to Rosters: Ensure that all staff members, including delivery staff, logistics associates, core colleagues, and temporary staff, adhere to their assigned shifts.
• Efficient Inventory Management: Oversee timely putaway and pickup of stock transfers, while strictly adhering to all warehouse standard operating procedures (SOPs) to prevent excess, shortages, or damages.
• Proactive Response to Transfers: Respond promptly to pre-alerts from source warehouses regarding transfers.
• Minimize Delivery Breaches: Ensure timely order handover to drivers and minimize delivery breaches.
• Swift Customer Service: Address customer complaints promptly and effectively.
• Safety First: Prioritize the health and safety of all staff members during their shifts.
• Crisis Management: Be prepared to handle any crisis through effective escalation management.
• Accurate Reporting: Submit timely end-of-shift reports, including a complete closure of cash collection.
• Employee Development: Train core colleagues and delivery associates on relevant processes.
• Customer Returns: Ensure timely pickup and processing of customer-initiated returns (CIRs) according to company policy.
• Comprehensive Reporting: Provide a detailed end-of-shift report summarizing all activities.
• Vendor Coordination: Directly follow up with third-party vendors to address concerns or absenteeism.

What you’ll need:

• Minimum Bachelor's Degree
• Proficient in Microsoft Excel and Google Sheets
• Preferred Experience:
• Inventory Management Systems
• Logistics Operations
• Fluency in English and Arabic

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.