JOB PURPOSE :
Ensure panda adherence and compliance to quality and regulatory standards communicating and setting an action plan with the concerned department to act accordingly.
Key Accountability:
Regulation Compliance:
• Manage Government Regulatory Compliance and control systems to ensure compliance to regulatory and legislation requirement (e.g. Municipality/ SASO/ SFDA etc.) and align guidelines with main stakeholders.
• Ensuring Regulatory Compliance and oversee control systems to prevent or deal with violations of legal and regulatory guidelines with main stakeholders from Commercial, Operations and Quality team.
• Collaborate with GR departments to monitor enforcement of standards and regulations and set a plan for timely compliance projects with the concerned department.
• Supports Panda’s future projects to identify possible compliance risks and act as a governance role to ensure adherence to regulations throughout the projects.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Communicate all new circulations from regulatory authorities to the concerned departments and ensure compliance on time to avoid any violations of legal or regulatory guidelines.
• Prepare reports for Senior Management and External Regulatory bodies as appropriate to highlight compliance risks and set action plans.
• Maintain documentation of compliance activities, such as complaints received or investigation outcomes regarding regulation violations.
• Support and oversee product/Projects trials from regulatory perspective.
• Keep up to date with changes in regulatory legislation and guidelines.
• Coordinate with different department heads to review all departmental compliance policies.
Customer Complaints Management:
• Develop Quality Processes and procedures to ensure consistency of policies and procedures, to manage Complaints, Quality Risk issues, NCR’s and systems, legislative compliance.
• Develop Customer Complaints System to ensure resolution and maintenance of customer satisfaction and Panda’s reputation and maintain effective Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) system.
• Ensure effective Customer Complaints System in place to ensure resolution and maintenance of customer satisfaction and Panda’s reputation and maintain effective Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) system.
Non-conformity System.
• Handling the Non-conformity system to document, track, and escalate critical quality issues that may cause risk to the business by identifying the root-causes and addressing the right CAPAs.
• Manage non-conformity system and ensuing that Nonconformance management process functions effectively, and that all necessary guidance and training is available.
• Evaluates incoming food alerts and recalls and assess the impact to the business and/or its impact to determine the actions needed in response to internal or external notices.
Product Recall System Management
• Develop and implement of the Recall process on cooperate level, aligned with stakeholders in order to minimize the associated risks of the recall.
• Performs reconciliation steps to close the recall. Review Stores/ DC inventories for returns or disposals. Complete and close log entries. Complete any required stakeholder communications and or reporting.
• Recall process improvement participates in revisions of the recall process to ensure that the process is comprehensive of actions, communication, and involvement of appropriate people. Work with intersections to identify areas of process improvement and compliance. Identify resource constraints and opportunity for IT enhancements.