To support the management of the response and investigation activities and responsibilities within the Counter-fraud function including management of incident response.

This position will be working in shifts and covering operations in a 24/7 model

KEY ACCOUNTABILITIES & DETAILED TASKS:

• Take immediate action on the reported fraud incident (ARB victims) by:
• Calling customer/victim
• Analyzing victim activity across different channels
• Validate victim channel & cash amount blockage & sessions terminated.
• Initiate tracing and recovery activities.
• Capture of case details in SAS system.
• Take action in response to other bank’s-initiated trace/ recovery activities
• Communicate the next steps with victims (e.g., providing a new card)
• Escalation point for complex/sensitive investigations.
• Identify suspicious activity across products and channels through a centralized case management solution.
• Support downstream processing requirements required to issue chargebacks for cards as well as recovery of funds from other banks in receipt of fraudulent online payments.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications:

• Bachelor's degree in Business Management or any related field.

Minimum Experience:

• 0-4 years of experience in Counter-fraud fields
• Experience in handling digital fraud threats, knowledge of fraud common typologies especially related to delivery channels is a plus.

Job-Specific Skills:

• Time Management Skills
• Data management
• Communication Skills
• Microsoft Office Skills