We are looking for a motivated and experienced Customer Support Lead to join our team in Riyadh. The ideal candidate will have an understanding of customer support best practices, possess excellent communication and organizational skills, and have a passion for providing excellent customer support. The customer support Lead will be responsible for supporting and developing the customer support team, managing customer inquiries, and resolving customer issues in a timely manner.

Please note that this is a full-time permanent employment opportunity. The monthly salary for this role will depend on your skills, knowledge, and experience.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As the Customer Support Lead for our team in Riyadh, you'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Your focus will be to guarantee a positive and seamless customer experience for all Bolt users in Saudi Arabia.

Main tasks and responsibilities:

• Supporting passengers and drivers on Bolt's ride-hailing platform in Arabic and Englishtext
• Relying on Bolt’s best practices as well as your common sense
• Leading and supporting a team of customer support representatives
• Providing customer support training to new and existing employees and monitoring customer support representative performance and providing feedback
• ⁠Developing customer support policies, procedures, and customer support initiatives to improve customer satisfaction
  
  
  

About you:

• You hold a Bachelor’s degree in a related field or equivalent experience.
• You have at least 3 years of experience in any customer-facing role, ideally in chat support.
• You are fluent in Arabic and English both verbal and written.
• You pay attention to details and have a positive and hard-working attitude.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Take care of your physical and mental health with our wellness perks.
• Enjoy various team events to get to know your colleagues.
• Some perks may differ depending on your location and role.