As an IT Support Administrator, you will work closely with all employees to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA providing level 2 support to the users.<br/><br/>In this role, you will:<br/><br/>Install and configure computer hardware, software, systems, networks, printers, and scanners
Provide desktop support (Windows/Mac/Linux) and monitor and maintain systems and networks
Respond in a timely manner to service issues and requests through the helpdesk ticket system
Provide technical support across the company (in person or over Zoom/Google Meet)
Diagnose and resolve technical issues related to Bayut and Dubizzle employees
Set up and configure new laptops and desktops
Ensure security patches and upgrades are applied to desktops and laptops
Install antivirus on all desktops and laptops
Report faults and maintain logs on servers, desktops, and laptops
Maintain the print server and support internal printer-related issues
Build and maintain an inventory log of all IT assets
Create purchase requisitions for IT hardware/software
Ensure licensing for all purchased software is recorded and maintained
Perform basic administrative support duties as required to meet specific operational objectives<br/><br/>#J-18808-Ljbffr