Duties and Responsibilities: Support the Operation and Maintenance of MPW gas turbines and the accessory systems. To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Service Project Manager, Engineering Manager and MPW-SAU. To support creation of RFQs, Quotation and POs etc upon the request from commercial department. Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions. Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner. Lead and manage root cause analysis for technical issues. Provide technical leadership to personnel supporting project assigned to resolve customer technical issue. Document technical data generated by the assigned project consistent with engineering policies and procedures. Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments. Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW. To support unplanned/forced outages to meet availability goals. Provide commercial teams with technical support for sales and services proposal activities. Act as interface between commercial and operation department. Development of proactive working procedures for future work efficiency To participate at the identification and resolution of Technical No Conformities and Request for Actions. To confirm the operation data of Gas Turbines and prepare monthly reports for customers. To perform combustion tuning of Gas Turbine combustor during planned maintenance. To plan / coordinate repair of Gas Turbine and associated parts as requested and modification plan for these parts also should be considered if required Skills Skills Bachelor's degree in Mechanical Engineering Advanced in English3 years of related experience, Gas Turbines, and the accessory systems Problem Solving skills Ability to read the drawings
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