Location: Riyadh To Contact: Whats App: +971543486878 or Email: [Click to show email] Job Summary: As a Critical Incident Manager, you'll lead the charge in managing the incident resolution process, ensuring the rapid restoration of our IT services. You'll be responsible for logging and categorizing incidents, identifying recurring issues, and implementing improvements to enhance our incident management protocols. Reporting and analysis will also be key aspects of your role. Responsibilities Lead the incident management process, guiding team members towards swift resolution. Respond to reported service incidents, identifying root causes and initiating necessary actions. Prioritize incidents based on urgency and business impact. Develop and document incident protocols for cybersecurity threats, server failures, and more. Collaborate closely with the incident management team to uphold protocol adherence. Log all incidents and resolutions, analyzing for recurring malfunctions. Adjust incident management processes as needed for optimal effectiveness. Communicate major issues in the IT system to upper management. Manage incident team members by assigning workloads and scheduling tasks. Requirements Bachelor's degree in information technology, engineering, or related field. Minimum three years of experience in IT service management or similar role. Proficiency in IT service management software, including ITIL V4 and COBIT. Experience with IT systems and software such as Solar Winds, Splunk, and APPD. Excellent communication and collaboration skills. Ability to analyze technical data and thrive in a fast-paced environment. Strong problem-solving, analytical, and time management skills. Don't miss this chance to join a dynamic team and make a real impact in IT incident management! Whats App us at +971543486878 or email [Click to show email] to apply now!
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