The IT Support Specialist is responsible to the IT Manager for assisting in the day-to-day maintenance of the College's IT infrastructure, including servers, networks, hardware, and software systems in alignment with the strategic leadership and management of the College. They will install, configure, and update software applications and operating systems to ensure optimal functionality and security. They will provide technical support to staff, and students on IT-related issues, troubleshooting and resolving problems promptly. Essential Job Functions: Monitor the performance of IT systems, identifying and addressing potential issues to prevent downtime or disruptions. Implement cybersecurity measures to protect the College's IT assets, including firewalls, antivirus software, and intrusion detection systems. Collaborate with academic departments to support the integration of technology into the College programs and classrooms. Provide technical assistance in relation to user accounts, access permissions, and data security protocols to ensure data privacy and compliance. Backup and recover critical data regularly to prevent data loss and ensure business continuity. Maintain hardware inventory and track software licenses to ensure compliance with licensing agreements. Execute technology upgrades and migrations, ensuring minimal disruption to College operations. Stay informed about emerging IT trends, technologies, and best practices to recommend improvements and innovations. Implement audio-visual equipment, video conferencing, and multimedia solutions for classrooms and events. Assist in the maintenance of the College's social media platforms. Participate in College-wide committees related to IT planning, security, and innovation Skills Qualifications: Diploma in IT/Computing specialisation from a recognised education institution or equivalent in a relevant subject area. Degree in relevant subject area is desirable. English language qualification at IELTS 5.0 or CEFR A2/B1. IELTS 6.5 or CEFR C1/B2 is desirable. Evidence of continuing professional development relevant to the post. Experience: Minimum 3 years of IT/computer-related technical assistance or related experience. Providing internal IT/computer-related maintenance. Prior experience in KSA or the GCC is preferred. Skills, Knowledge and Competencies: IT operations - implementation and planning Inspection Risk Assessment My SQLNetworking - Windows & Windows server Information Technology Computer Hardware Network Administration Technical Support Educational Technology Support Verbal and Written communication IT literate in Microsoft Office Suite (Word, Excel, Power Point)
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