• Job Description: SaaS Sales Coordinator (ERP Software)

Job brief:

• We are seeking an experienced and well-organized Sales Coordinator to provide essential support to our SaaS sales team for our ERP software.
• The successful candidate will serve as a central point of reference for colleagues and customers, ensuring smooth operations, effective communication, and customer satisfaction.
• Familiarity with CRM tools like HubSpot will be advantageous.

Responsibilities:

• Coordinate the activities of the SaaS sales team by efficiently managing schedules, organizing and maintaining important documents, and facilitating effective communication.
• Utilize CRM tools like HubSpot to track leads, manage customer interactions, and analyze sales data for insights and decision-making.
• Ensure the availability and adequacy of sales-related equipment, materials, and resources necessary for the sales team's success.
• Provide excellent after-sales support and address customer complaints promptly and professionally.
• Manage and organize financial and non-financial data in electronic form, generate reports, and present insights and findings to the sales team and management.
• Process sales orders accurately and in a timely manner, ensuring smooth order fulfillment.
• Proactively communicate any unforeseen delays or issues to clients, maintaining transparency and managing expectations.
• Monitor and evaluate the team's progress, identify areas of improvement, and propose strategies for enhanced sales performance.
• Assist in the preparation and coordination of promotional materials, events, and campaigns to support sales initiatives.
• Ensure compliance with relevant laws, policies, and industry regulations.

Requirements and skills:

• Proven experience in sales, preferably in the SaaS industry. Experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in using CRM tools like HubSpot or similar platforms for lead management, customer interactions, and data analysis.
• Excellent verbal and written communication skills in English, enabling effective collaboration and customer interactions.
• Strong organizational skills and a high level of responsibility to ensure efficient coordination of sales activities and documentation.
• Problem-solving aptitude to address challenges and find practical solutions.
• Demonstrated ability to work well within a team, fostering a collaborative environment.
• A bachelor's degree in business administration or a relevant field. Certification in sales or marketing will be an asset