Job Summary
The Showroom Manager is responsible for leading showroom sales operations, achieving sales and profitability targets, managing the sales team, maintaining customer satisfaction, and ensuring effective control of vehicle stock, costs, and departmental performance.
Key Responsibilities
Contribute to the development and implementation of sales strategies. Achieve sales volume, profitability, and budget targets. Set and monitor sales targets for Sales Consultants. Monitor sales forecasts, market share, leads, conversion rates, and lost sales. Lead, coach, motivate, and develop the sales team. Ensure high standards of customer satisfaction, complaint handling, and customer retention. Maintain regular customer follow-up to support repeat sales. Monitor vehicle stock levels, stock aging, and vehicles on order. Ensure effective utilization of showroom sales space. Maximize sales of finance products, extended warranties, and accessories. Monitor vehicle margins and ensure sales support the company’s targeted return on stock investment. Review monthly and quarterly sales performance, expenses, and departmental budgets. Monitor stock movement and support appropriate liquidation or wholesale actions when required. Ensure all administrative records, reports, and sales documentation are accurate and up to date. Coordinate effectively with Finance, Aftersales, Marketing, CRM, and other relevant departments. Monitor departmental financial performance, F&I commission income, outstanding payments, and trade debtors. Ensure all customer payments are cleared before vehicle handover. Maintain showroom standards, vehicle condition, safety, security, and operational compliance. Ensure compliance with applicable brand and dealer operating standards.
Requirements
Minimum 5 years of experience in sales management and marketing within the luxury automotive industry. Strong knowledge and experience in the local luxury automotive retail market. Strong leadership, organization, planning, and team management skills. Ability to motivate sales teams and drive achievement of business objectives. Up-to-date knowledge of automotive sales, consumer credit, and relevant trade regulations. Good command of Arabic and English. Relevant academic qualifications and/or professional training from reputable automotive manufacturers is preferred.