Job description

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To support and enhance HR systems and digital solutions by optimizing HR processes, managing system improvements, and collaborating with HR, IT, and vendors to deliver efficient, compliant, and user-focused services that support business objectives.

HR Systems & Applications Support:

• Support and maintain HR systems.
• Coordinate with IT and vendors on system enhancements and issue resolution.
• Ensure system configuration aligns with HR policies and business needs.

HR Business Process Improvement:

• Analyze and improve HR processes such as recruitment, onboarding, performance management, payroll, leave, and employee lifecycle.
• Develop standardized HR workflows and automate manual activities.
• Identify process gaps and recommend improvements.

Requirements Management:

• Gather business requirements from HR stakeholders.
• Translate requirements into functional specifications for IT.
• Support solution design and implementation.

Testing & Quality Assurance:

• Plan and execute User Acceptance Testing (UAT) for HR system enhancements.
• Validate system changes before production deployment.
• Ensure quality and compliance with HR policies.

Process Documentation:

• Develop HR SOPs, policies, workflows, user guides, and process maps.
• Maintain HR process documentation and governance.

Change Management:

• Coordinate HR system changes and Requests for Change (RFCs).
• Support digital HR initiatives and system rollouts.

Training & User Support:

• Conduct training sessions for HR users.
• Provide functional support and troubleshoot HR system issues.

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Preferred candidate

Years of experience

1+ years

Degree

Bachelor's degree / higher diploma