About the Role

The Luxury Collection is seeking a Guest Experience Expert to join its team in Jiddah, Makkah, Saudi Arabia. This full-time position is centered on delivering a distinctive and memorable experience for guests, extending beyond routine check-in and check-out processes. Guest Experience Experts are empowered to provide a comprehensive range of services that guide guests throughout their entire stay.

Key Responsibilities

• Process operational requirements efficiently.
• Address and resolve guest requests promptly.
• Complete necessary reports accurately.
• Share insights into the local area, integrating these interactions as part of the overall guest experience.

Workplace Standards and Professional Conduct

Regardless of the specific position, adherence to certain standards is critical for success within the organization. All team members are expected to contribute to a professional and secure environment.

• Maintain a safe and secure workplace.
• Adhere strictly to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets from loss or damage.
• Ensure all quality standards are consistently met.
• Present a professional appearance, including uniform, personal grooming, and communication style.

Physical Requirements

The Guest Experience Expert role requires a hands-on approach and mobility throughout the workspace. Candidates must be able to perform the following physical activities:

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

Candidates for the Guest Experience Expert position should meet the following criteria:

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of relevant experience.

Application Information

This full-time opportunity is based in Jiddah, Makkah, Saudi Arabia. We invite qualified candidates to apply.