Job description

Job Summary: Maharah Human Resources Company is looking for a motivated Customer Service Representative to join our dynamic team.
You will serve as a key point of contact between the company and our valued customers, ensuring seamless communication and excellent service delivery.
Key Responsibilities: Respond promptly to customer inquiries through various channels including phone, email, and chat.
Provide detailed information about company services and policies.
Handle and resolve customer complaints with professionalism and empathy.
Maintain accurate records of customer interactions using the company’s CRM system.
Coordinate with internal teams to resolve customer issues effectively.
Ensure follow-ups to enhance customer satisfaction and loyalty.
• Stimulating work environment • Competitive salary + incentives • Career development opportunities High school diploma or equivalent; further education is beneficial.
Previous experience in customer service or related roles is preferred.
Strong verbal and written communication skills.
Ability to manage difficult situations calmly and efficiently.
Proficient in using computers and CRM software.
Excellent problem-solving abilities and attention to detail.
Ability to work collaboratively within a team.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma