Job description

About the Role

We are seeking an accomplished and visionary Hotel General Manager to lead the full operations of our property in Saudi Arabia. This is a rare opportunity to shape the guest experience, build a high-performing team, and drive commercial success in one of the Kingdom's most dynamic hospitality markets. The ideal candidate brings a track record of at least 5 years of operational excellence, strong commercial acumen, and the leadership presence to inspire both staff and stakeholders.

Key Responsibilities

Operations & Guest Experience

• Oversee all hotel departments including Front Office, Housekeeping, F&B, Maintenance, and Security
• Uphold and continuously elevate service standards to ensure consistent guest satisfaction
• Handle escalated guest concerns with professionalism and prompt resolution

Financial Performance

• Own the property's P&L, budgeting, forecasting, and cost control
• Drive revenue through strategic pricing, occupancy management, and ancillary sales
• Report performance metrics and KPIs to ownership/board on a regular basis

People & Culture

• Recruit, mentor, and retain a motivated, service-driven team
• Foster a culture of accountability, hospitality, and continuous improvement
• Ensure compliance with HR policies, labor regulations, and Vision 2030 Saudization targets

Sales & Stakeholder Relations

• Collaborate with sales and marketing to grow corporate accounts, online presence, and direct bookings
• Maintain strong relationships with ownership, investors, and community partners
• Represent the property at industry events and networking forums