Role Summary:
The Business Analyst is responsible for analyzing client services, capturing detailed business and functional requirements, and translating them into structured requirements, use cases, and high-level flows for AI delivery teams. The role acts as the primary bridge between business needs and AI implementation. The Business Analyst owns all requirement artifacts and ensures alignment between client expectations and delivered AI solutions.
Key Responsibilities:
Work closely with clients to understand business processes, services, and end-to-end customer journeys. Gather, analyze, and document detailed business and functional requirements. Prepare and maintain key requirement artifacts, including Business Requirements Documents (BRDs), Use Case Documents and Conversational Flow Diagrams Translate requirements into clear user stories, use cases, and acceptance criteria. Design high-level conversational flows for use cases (logic, paths, and scenarios). Identify and document required integrations (APIs, Webhooks, data sources) from a requirements perspective. Act as the main point of clarification for AI Delivery Engineers during implementation. Support UAT activities by validating implemented use cases against. Manage requirement changes and ensure alignment with scope and stakeholders. Ensure all delivered solutions align with client expectations and platform capabilities.
Required Qualifications:Saudi National. Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field. 3+ years of experience in business analysis, digital transformation, or conversational AI projects. Strong experience in requirements gathering, documentation, and stakeholder management. Solid understanding of integrations, APIs, and system dependencies. Excellent communication, documentation, and presentation skills. Ability to work effectively with both technical and non-technical stakeholders. Fluent in Arabic and English.