Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.
Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

Job Responsibilities:
Provide onsite and remote support for hardware and software Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution Deliver first-line support for system administration tasks, including Active Directory 2016/2019 (user accounts, passwords, DNS, DHCP) Set up, configure, and deploy PCs, laptops, and related equipment Ensure systems are updated with the latest security patches Provide cross-location IT support across the European & META region Work closely with Head Office in Moscow through remote hands activities Assist with server administration and the deployment of new server and network infrastructure Provide first-line support for network equipment such as switches and routers Support and maintain various business and specialized applications Handle daily IT operations including first, second, and third level support requests Prepare technical improvement proposals together with the line manager Deliver user training when required Work with systems including IBM servers, Cisco network devices, Dell & Lenovo workstations, and Canon printers Support client software such as Windows 11, mac OS, Microsoft Office 2019/2021, Chrome, Internet Explorer,Adobe Acrobat and Photoshop, and Kaspersky endpoint security
Job Requirements:
Minimum 3 years of experience in IT Helpdesk or System Administration Fluent English with strong written and verbal communication skills Solid overall knowledge of IT systems and environments Strong experience supporting Microsoft Windows operating systems (Windows 11, Windows Server 2022) Practical experience with Active Directory administration, DNS, and DHCPBasic knowledge of IP networking including routing and firewallsmac OS knowledge is a plus Microsoft certifications are welcome Knowledge of VoIP telephony, especially Avaya, is an advantage Formal education or proven experience in IT, telecommunications, or a related field ITIL knowledge is a plus Basic understanding of project management methods such as PRINCE2 or PMBOK is an advantage Strong service mindset with excellent customer focus Good interpersonal and communication skills Organized, reliable, and able to plan and prioritize work effectively Team player with a positive attitude, able to work independently and collaboratively
Application process:HR Interview (30 min) Meeting with Hiring Team (60 min) Final meeting (optional) Offer stage & reference check