Key Responsibilities• Develop strategies to maintain positive employee relations through proactive communication, conflict resolution, and fair handling of complaints and disciplinary matters.• Advise management and employees on labor policies, workplace issues, and compliance with labor laws.• Ensure accurate and timely payroll processing, maintaining integrity of payroll data and coordinating with Finance.• Manage employee records and HR systems with accuracy and confidentiality to support decision-making.• Oversee onboarding, transfers, secondments, and separations for a smooth, policy-compliant employee experience.
Strategy & Planning• Develop strategies to resolve complaints and conflicts in line with organizational and legal requirements.• Improve administrative processes to enhance efficiency and service quality.
Annual Budget & Resource Requirements• Coordinate with Finance to secure necessary resources for HR services.• Monitor payroll and administrative costs to ensure optimal budget use.
Policies, Processes & Procedures• Implement and monitor policies and procedures for employee relations, payroll, and administrative services.• Ensure compliance with legal and organizational standards in all HR activities.• Monitor employee movements to ensure policy adherence.
Talent Management• Support employees throughout their lifecycle, including onboarding, transfers, and secondments, fostering talent development.• Promote a supportive work environment to enhance processes and deliver excellent employee experiences.
Related Responsibilities• Handle labor-related issues and provide support for disciplinary cases and disputes as needed.
Educational Qualifications• Bachelor’s degree in HR, Business Administration, Public Administration, or related field.• Master’s degree preferred; professional certifications are a plus.
Behavioral Competencies• Accountability and flexibility (Strategic).• Customer and stakeholder focus (Strategic).• Innovation and continuous improvement (Strategic).• Collaboration and effective communication (Strategic).
Leadership Competencies• Fostering a culture of excellence (Strategic).• Motivating and empowering others (Strategic).• Providing strategic direction with a clear vision (Strategic).• Achieving sustainable growth with accountability (Strategic).
Technical Competencies• Service quality excellence (Strategic).• Employee relations (Strategic).• Payroll and compensation management (Strategic).• Data integrity and employee record management (Strategic).• Process improvement and service excellence (Strategic).
Experience• Bachelor’s degree: 12 years• Master’s degree: 10 years• PhD: 8 years